Refund policy

Services

Refund [SEND US A PHOTO OF THE PROBLEM]

Please choose carefully. We do not normally give refunds if you simply change your mind or make the wrong decision. You can choose between a redo, store credit or refund, within 7 business days. After 7 days we will credit you account after we deduct 30% of the treatment cost.

Products

Disclaimers:

Prep shall not accept any claim/return by the customer unless submitted in writing and received by Prep within seven (7) days of receipt of goods.

  • All prices are quoted in Rand and include VAT
  • Goods are only sent out once payment is received.
  • While stock lasts
  • We are not responsible when you do not know how to make use of a product.
  • No refunds or exchanges will be given if you make use of a product incorrectly.
  • If the product is faulty or incorrectly you welcome to send us a video and we can advice or investigate if it was faulty.
  • You can email your return request to hello@prepsalon.co.za or WhatsApp it to 071 819 6211

Prep warrants its customer that the beauty products which have been supplied by the Company and delivered to the Customer shall be free from defects and subject to the following:

Beauty Products & Equipment

Cancelation

We require a deposit of 30% to confirm the order. We may impose a cancellation fee in the event of cancellation before delivery.

The fee will depend on the nature of the order, the length of notice of cancellation before delivery, the reasonable potential to find alternative clients for the order and the reason for cancellation. Must be submitted to the company in writing. Retail Products may not be send back without authorisation. No refunds on deposits in the event of cancellation for already ordered goods.

Damage/Defective/Incorrect Goods:

We will arrange the goods to be collected/swapped over at our expense.

Electrical items have a 3 month guarantee period. Please retain your invoice invoice during this period.

Prep reserves the right to refuse the return of products that have been assembled, partly assembled, or where the original packaging

has been discarded. Return of such products could carry charges at Prep discretion.

When does Policy not apply?

  • Older than 7 days
  • Open-end unsealed, used or missing any accessories

Returns/Refunds

Please choose carefully. We do not normally give refunds if you simply change your mind or make the wrong decision.

Exchanges will not be permitted.

You can choose between a refund, store credit or exchange, where retail products are defective within the warranty period or within Seven (7) days of receipt of goods. Retail products that are wrongly described, different from the sample shown to you or do not perform. 

If a replacement or credit is required due to product not to the liking of the recipient or not as expected the purchaser shall be liable for any return shipping and other charges that might arise.

For exchanges - goods (in original packaging and unused) must be returned within 7 days from purchase and a 15% handling fee will be charged. – Due to the nature of our products we can’t accept any opened or used products for returns. If the retail products were used, amended, added with anything or cannot be returned due to public health reasons we will accept no return of the retail products unless the products has been found fro be defective in the circumstances. 

If returned after being opened the company may accept the return upon their own discretion in which the company will charge a reasonable restoration fee in the circumstances to fit the product for restocking.

No money will be refunded – your “account” will be credited and it may be deducted from your next order.

Quality control inspection can take up to 3 working days. A 15% handling fee will be charged. This amount will be deducted off the refund or credit. 

Electrical items have a 3 month guarantee period. Please retain your invoice invoice during this period. 

We will within (minimum six months) after delivery of retail products, replace failed, unsafe or defective goods or refund the customer the price paid by the customer at the election of the customer. The aforesaid warranty is subject there to that the retail products supplied by the company have not been altered contrary to any instruction of the company after leaving the company control, has not been exposed to abuse or exposed to use other than what the product was manufactured for. Any claim for defective retail products

If a replacement or credit is required due to product not to the liking of the recipient or not as expected the purchaser shall be liable for any return shipping and other charges that might arise.